BuildPro Warranty Management

Residential New Construction Warranty Management Accessible in Real-Time

In the residential home building business, making your customers happy is important, and that task doesn’t end at closing. That’s why addressing warranty claims effectively is important for Builders. However, it’s vital to streamline this process so that it doesn’t take resources and time away from your primary profit-making activities.

Home warranty management software can help improve both your efficiency and your customers’ satisfaction.

How? It can ensure everyone involved has the information they need when they need it (including information on the original build), reduce communication errors, facilitate faster responses to requests, and improve decision-making and problem-solving to keep the process moving smoothly.

The Hyphen Solutions electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. As part of our home building software suite, Warranty Management offers viewing, tracking, and scheduling all in one place. You’ll have your finger on the pulse of your new homeowner's needs, having the ability to act decisively and accurately at a moment’s notice.

Warranty Management Functions & Capabilities

  • Timely Response

    You instantly receive warranty requests from homeowners on your computer or tablet. You can also easily view schematics, drawings and other information vital to repairs. Additionally, it’s remarkably easy to schedule appointments with your homeowners, Trades and Suppliers.

  • Effective Tracking

    Create and track home warranty work orders, assign trades to repairs, track progress, and schedule your final inspections with ease. Through easy-to-use dashboards, you can view details of all of your submitted, acknowledged, shipped, received and complete work orders.

  • Document Management & Alerts

    Leverage the efficiency and security of digital document management. View home warranty documents, blueprints or any other digitized document relevant to the repair. Utilize real-time alerts that correspond to your customized alert conditions and settings.

  • Streamlined Communication

    Real-time interaction eliminates the downtime typically spent waiting for actions and responses when communicating with homeowners, trades, and suppliers. All communication is logged and tracked, creating a thorough audit trail at all times.

  • Advanced Ticketing & Reporting

    Digitally schedule appointments, track work order progress, generate work orders with trades and suppliers and schedule inspections with your homeowners. Using digital reports and statistics, you can make more informed decisions based on facts, not hunches. You can even use the standard EPO process to create purchase orders in the field.

  • Work Order Aging

    Track all your work orders in 30, 60 or 90 day increments. Click on each category to view work order details and have all the facts right at your fingertips to take quick and decisive action.

Schedule a Home Warranty Management Demo

Talk to a Hyphen Solutions expert to learn more about how Hyphen Solutions’ warranty management software for new home construction can speed up your responses to customers, improve communication and make home warranty management easier than ever.

Schedule a Demo

Warranty Management FAQs

Home warranty software is used by Home Builders to efficiently manage post-construction homeowner satisfaction, ticket collection, managing and scheduling work orders, post-close client interaction and satisfaction.

BuildPro warranty enables homeowners to submit tickets and easily request home warranty service via any device using the Homeowner Portal. Receiving warranty requests from homeowners on your computer or tablet eliminates the need for leaving messages and connecting by phone. Every bit of communication is logged and tracked, from ticket creation to work order assignment and completion, all within BuildPro. This valuable information automatically creates an audit trail and can reported on in real-time.

Yes, you can generate a warranty work order form and schedule appointments with your homeowners, trades and suppliers with a click of a button. It’s also easy to track the progress of repairs through the easy-to-use dashboard. You can view details of all your submitted, acknowledged, in progress and complete work orders easily.

Because warranty is integrated directly into BuildPro, the construction management and scheduling backbone, you have access to all job-related information in real-time (POs, documents, product-specific schedules, etc.). Integrating all of this information into the Warranty Module and Homeowner Portal allows builders to make more informed decisions and effectively report on warranty trends. This helps builders identify high-incidence install items or repeat faulty trade work and course correct these issues.

In the Homeowner Portal, clients can submit tickets, attach photos, and comments to send to the builder in real-time. They also have the ability to access any home-related documents (no more need for large closing binders!). In addition to this, builders can provide photo or status updates of the build to keep the client up-to-date on home progress.